"May I help you"
"Yes, I am calling to see if my prescriptions are ready"
"What is your name?"
"Let me check..."
types Lastname only into computer
"Yes sir, we have them ready to be picked up"
"Which ones were they?"
"lisinopril, hydrochlorothiazide, and viagra"
"WHAT, why did the DR call in me a prescription for viagra?"
"I don't know, but just because he called it in doesn't mean you have to pick it up"
Oh that viagra was for Mr. SimilarFirstName SameLastName